Policies, Frequently Asked Questions, and Shipping and Returns Information
American Outlaw Jeep Parts, Inc. (“American Outlaw Jeep Parts”) believes that the establishment of trust and privacy is instrumental to the continued growth of the Internet. We at American Outlaw Jeep Parts have created this privacy statement to demonstrate our corporate commitment to individual privacy. The policy is designed to assist you in understanding how we collect, use, and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our services. By using the American Outlaw Jeep Parts website, you agree to the terms and conditions set forth below.
Collection of Personal Information
American Outlaw Jeep Parts collects personal information including, without limitations, name, address, email address, telephone, demographic data, and member identification number from its members and users. American Outlaw Jeep Parts may collect such personal information as part of the registration process for members or when members or users submit comments or other correspondence to American Outlaw Jeep Parts through its website or otherwise. Additionally, American Outlaw Jeep Parts may collect personal information through its web site by using cookies or other methods of monitoring web usage. We do not market, sell, or trade this information to any outside companies, but collected information may be shared with our business partners. We may, at times, use the demographic information as a marketing or promotional tool. When we do that, we will make sure it remains entirely anonymous.
Our site’s registration form requires users to give us contact information (a valid email address), unique identifiers (a password), financial information (credit card number), and demographic information (such as a ZIP Code). When this type of information is collected it travels through the Internet in encrypted form. American Outlaw Jeep Parts uses Secure Socket Layer (SSL), which provides strong cryptography, to transfer all of the personal information to American Outlaw Jeep Parts. Financial and login information (password) are encrypted and stored in that form on American Outlaw Jeep Parts servers.
Shipping and Returns
We know you want it yesterday…..we’ll do our best but, most products ship next day. we use USPS or UPS as a general rule. please allow 5 to 7 business days to receive your goodies.
Like many retailers, we guarantee our products; if an item hasn’t met your expectations due to a defect, you can send it back for exchange, refund, or repair. PLEASE READ THE DESCRIPTIONS OF OUR PRODUCTS AS MANY ARE FOR OUTDOOR USE ONLY.
If you have any questions about our guarantee, please email us at American Outlaw Jeep Parts or call us at (813) 575-3564.
Returns and Exchanges
Returns and exchanges can be made by mail or in-person (if arrangements are made). Please email if you wish to return or cancel an order placed online.
Returning by Mail
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Insuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.
Outside the US: Please ship goods prepaid by insured ground shipping. To avoid unnecessary delays, please write “US Goods returning” on the outside of the package.
Please Note: Do not return items by UPS or other carriers, as duty and/or brokerage fees will be charged, and your return will be refused by American Outlaw Jeep Parts.
If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.
Please Note: Our Processing Center cannot accept returns in-person. Mail returns to:
American Outlaw Jeep Parts
1016 Foxwood Drive
Lutz, FL 33549
Frequently Asked Questions
Do you need an account to purchase items on American Outlaw Jeep Parts?
No, account creation is optional. If you create an account your information will be saved, but otherwise you only need to supply your First Name, Last Name, and Email Address to proceed to checkout with the products in your cart. Whatever your choice, click the “My Account” or “Log In” link to either create an account or proceed without one.
What information is mandatory for my account?
To create a new account (from the “My Account” or “Log In” link), you will be asked for your First Name, Last Name, Email Address, and Password (which you must enter twice). That is the only required information to maintain an active account with American Outlaw Jeep Parts.
Can other information be saved in my account?
Yes. If you are logged in to your account and want to add further information, such as an billing/shipping addresses and payment information, click the icon next to “Edit Account Information Like Addresses, Payment Profiles, or Change Your Password” on the My Account page. Here, you can change your password, add billing or shipping addresses, and add a credit card number to your payment information. Any information you save on that page (My Account Info) will be used in the checkout process.
What if I forget or need to change my account password?
If you forgot your password, click the “My Account” or “Log In” link. Under the option “Sign In to Your Account,” click the “Forgot your password?” link. Enter you email address in the space provided and you will receive an email with instructions to reset you password.
If you want to change your password, log in to your account and click on the icon next to “Edit Account Information Like Addresses, Payment Profiles, or Change Your Password” on the My Account page. Under the General heading, click the “Change Password” link and enter your new password twice in the spaces provided.
Is the shopping cart for American Outlaw Jeep Parts secure?
Yes. All account pages in American Outlaw Jeep Parts use a SSL to encrypt your connection. You can click in your browser’s menu bar next to the URL to verify the secure connection. While logged into the American Outlaw Jeep Parts’s My Account area, the URL will point to the Cartooga SSL directory, which will generate a unique URL structure for each individual customer.
What payment types does American Outlaw Jeep Parts accept?
American Outlaw Jeep Parts accepts VISA, American Express, MasterCard, Discover, and PayPal.
How do I order?
Simply click the “Add to Cart” button found on every product page to add products to the cart. You may continue to add items to your cart until your order is complete. Click on the “Cart” link at the bottom of the page or the “Proceed to Cart” link on the side of every page (except the Home page) to return to your shopping cart.
Click the “Checkout” button to complete your purchase. On the Checkout page you will enter your shipping and billing address, select shipping options, and enter payment information (all of which are saved to your account if you have previously entered that information in the “My Account” area). Review your order and then click the “Submit Order” button once to complete the order.
How do I enter a Coupon Code?
On the Cart page, enter your coupon code above the “Continue Shopping” and “Checkout” buttons and then click the “Validate Code” button to check the coupon code. If it is valid, the discount will be calculated automatically.
How do I use a Gift Card on American Outlaw Jeep Parts?
To apply a Gift Card to your purchase, click on the icon next to “Redeem a Gift Card and Apply the Balance as an Account Credit” on the “My Account” page. You will need to enter the Gift Card Number and Verification Code to apply your card for future purchases.
Will American Outlaw Jeep Parts save my old carts if I did not finish a purchase?
Yes. To view saved carts from previous visits to the site, click the icon next to “View and Merge Cart Contents from Previous Visit.”